Wire Harness Expert, Cuts Quote Turnaround by 70% After Trying Every Solution

Introduction

Resco Electronics is a Baltimore-based contract manufacturer with three sites in the US and Mexico. They specialize in cable and electromechanical assemblies and serve some of the largest customers in North America.

The Challenge

Before starting with Cableteque, Resco’s quoting process was slow, manual, and stressful for the team. Standard quotes took at least 5 days. Every quote required hours of work: Excel spreadsheets, repeatedly emailing suppliers for material pricing, searching multiple distributor sites for part numbers, and juggling large BOMs.

When business volume increased, the situation worsened. “When we got heavy, it debilitates us. It could take a month to turn around quotes.” Sometimes, the backlog meant weeks-long waits just to get pricing to a customer.

Long turnaround times hurt new business acquisition: “We were definitely leaving things on the table because we took entirely too long to quote.” The team’s morale and ability to handle unexpected absence suffered too. When someone was out, picking up their work was slow and complicated.

The Search for a Solution

Resco Electronics began seeking solutions after realizing that quoting delays were actively costing them business. They explored other quoting platforms but found nothing built for their industry, until they saw Cableteque featured in Wire Harness News. During their first demo, every pain point was addressed, and the team recognized a solution built with manufacturers like them in mind. “It was really exciting… seeing the exact challenges we face being mirrored in the Cableteque platform.”

The Solution

According to Kelly, adopting Cableteque was quick and easy. Training was done in small, live sessions rather than overwhelming the entire team at once. Most users became “like a semi-pro” after a few hours of continuous use. Everyone gained instant access to all open quotes, so coverage was seamless if someone left, got sick, or needed help. Cableteque’s support team was “super responsive”—quickly addressing questions or building enhancements, and even collaborating directly on further improvements.

The Results

• Turnaround time cut in half: Standard quotes now take about 3 days—a reduction from at least 5 days prior to Cableteque.

• Backlogs eliminated: 30-day queues during peak season have disappeared. There are no more waiting lists; quotes move through as soon as they’re ready.

• Faster quotes win jobs: Responding quickly has helped Resco win deals that would have been missed due to slow quoting.

• Simple, fast onboarding: Most team members are productive within a day.

• Seamless handoff: Any team member can access and pick up quotes instantly, so nothing gets lost if someone is unexpectedly out.

Testimonial

"It’s astonishing how quickly our metrics changed. Before Cableteque, a normal quote took at least five days, and when things got busy, the queue could mean waiting a month just for a quote. Now, we’ve cut that time in half, and the backlog is gone—even during our busiest months. Quotes that used to take weeks are now done in days, and we’ve already won new business because we can respond faster. The system is so easy to use that after just a few hours, my team was comfortable handling quotes and jumping in to help each other out. If you’re tired of losing opportunities because quoting takes too long, Cableteque makes a difference immediately."

Kelly Grato, VP of Procurement and Estimating, Resco Electronics